1. Where is your store located?

Our shop is located at 70 Road 9 in Maadi, on the first floor (above La Poire, on the same level as the music store). This location is new as of December 2021 and is just across the street from our old location :-)

We are within easy walking distance of El Maadi Metro Station. Exit onto Road 9, turn right onto Road 9, and walk for a bit. We are right after Costa Coffee and Pizza Hut, on the other side of the street.

You can call the store at 01205336657 if you need directions.

2. I have used books I want to sell. What do I do?

We take original used books and give you a few pounds per book as store credit in return. We do not give cash. You can bring the books to our shop anytime during opening hours.

3. When is your store open?

The store is currently open from 10:00 AM to 9:00 PM every day (as of September 2026).

The store may close during Friday prayer.

Any changes to opening hours are announced on our Facebook and Instagram stories and on Google Maps.

4. How can I order online? Do I need a credit card?

Ordering online is simple. You register on our website, log in, and then browse for the books that you like, put them in your cart, and follow the checkout instructions.

You do not need a credit card. You simply pay cash when you receive your order. If you prefer to prepay, you can contact us to arrange payment through InstaPay or Vodafone Cash.

Once an order is placed, you should receive a confirmation email.

If you have any problems while ordering online, you can email us at bookspotonline@gmail.com or call the store at 01205336657.

5. I am looking for a particular book but can’t find it on your website. Can I order it from you?

Yes, we do special orders, so we can order pretty much any book in print. Use the special order form on the website to submit a special order, or contact us through email, Instagram, or Facebook.

Send us the title and author of the book you want and any other important information, such as the edition, ISBN, and/or format, and we will get back to you with information on availability, price, and delivery time.

To confirm a special order, a deposit is required. The deposit is non-refundable and non-transferable, except in the case of us being unable to supply the book for any reason.

6. Do you have Arabic books at your store?

Our main focus is English books, but we do have a very small selection of new Arabic books for children and used Arabic books.

7. What is your return policy?

As per Egyptian consumer law, there are no returns or exchanges on books. You can check out the law here: Egyptian Consumer Protection Agency website.

In special circumstances, we may be able to offer an exchange or store credit within two days of the purchase of new books. If there is an issue with your order and you want to see if this is possible, please contact us by email or through Instagram or Facebook. This does not apply to special orders, used books, or sale items. We reserve the right to approve or reject any such requests. No cash refunds are available.

Used books can be brought in for store credit according to our buying policy for used books.

Special-order deposits are non-refundable and non-transferable, except if we are unable to supply the book for any reason.

8. How much is the delivery/shipping charge?

It varies depending on your location and the type of delivery you choose.

9. Do you deliver outside Cairo?

Yes, we deliver all over Egypt. Shipping costs start at LE 100 for Alexandria and other cities near Cairo.